I. Information about us as responsible persons
Responsible provider of this internet presence in terms of data protection is:
Sonderwunsch Meister GmbH
Kohlmarkt 8-10, 1.OG,
Phone: 0043.1 361 01 01
Our data protection officer: Milan Zahradnik
II Rights of users and data subjects
With regard to the data processing described in more detail below, the users and data subjects have the right
to obtain confirmation as to whether or not data relating to him/her are being processed, information on the data processed, further information on the data processing and copies of the data (see also Art. 15 DSGVO)
the correction or completion of incorrect or incomplete data (see also Art. 16 FADP);
to the immediate deletion of data relating to them (cf. also Art. 17 DSGVO), or, alternatively, if further processing is necessary pursuant to Art. 17 para. 3 DSGVO, to the restriction of processing in accordance with Art. 18 DSGVO;
to the receipt of data concerning them and provided by them and to the transfer of such data to other providers/responsible parties (cf. also Art. 20 DSGVO);
to lodge a complaint with the supervisory authority if they are of the opinion that data concerning them is being processed by the provider in breach of data protection provisions (cf. also Art. 77 DSGVO).
In addition, the provider is obliged to inform all recipients to whom data has been disclosed by the provider of any correction or deletion of data or the restriction of processing that is carried out on the basis of Articles 16, 17 (1), 18 FADP. However, this obligation does not apply if such notification is impossible or involves disproportionate effort. Notwithstanding this, the user has a right to information about these recipients. Likewise, in accordance with Art. 21 DSGVO, users and data subjects have the right to object to the future processing of data relating to them, provided that the data is processed by the provider in accordance with Art. 6 para. 1 letter f) DSGVO. In particular, an objection to data processing for the purpose of direct marketing is permitted.
III. Information on data processing
Your data processed when using our website will be deleted or blocked as soon as the purpose of the storage no longer applies, the deletion of the data does not conflict with any legal storage obligations and no other information on individual processing methods is provided below.
The data transmitted by you for the use of our service offer are processed by us for the purpose of contract implementation and are required in this respect. Conclusion and processing of the contract are not possible without providing your data. The legal basis for the processing is Art. 6 para. 1 lit. b) DSGVO. We delete the data when the contract has been completely processed, but must observe the retention periods under tax and commercial law. Within the scope of contract processing, we pass on your data to the companies commissioned with special request processing or to the financial service provider, insofar as the passing on of data is necessary for special request processing or for payment purposes. The legal basis for the transfer of data is then Art. 6 para. 1 lit. b) DSGVO.
Contact with us
If you contact the responsible contact persons via message box on the website or by e-mail, your data will be stored by us for the purpose of processing your inquiry and in case of follow-up questions. We do not pass on this data to external project partners without your consent.
We would like to point out that for the purpose of the optimal processing of your special requests and for the later contract processing, the IP data of the connection owner will be saved within the framework of cookies. In addition, the following data of all interested parties and apartment owners will also be stored by us for the purpose of processing special requests: first name, surname, address, telephone number, email address. The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. Data will not be transferred to third parties. All data will be stored until the end of the tax retention period (7 years). The data name, address, purchased apartment and date of purchase will be stored until the expiry of the warranty. The data processing is based on the legal provisions of § 96 para. 3 TKG and Art 6 para. 1 lit a (consent) and / or lit b (necessary for contract performance) of the DSGVO.
For technical reasons, the following data that your Internet browser transmits to us or to our web space provider is recorded (so-called server log files): – Browser type and version – Operating system used – Website from which you visit us (referrer URL) – Website that you visit – Date and time of your access – Your Internet Protocol (IP) address. This anonymous data is stored separately from any personal data you may have provided and thus does not allow any conclusions to be drawn about a specific person. They are evaluated for statistical purposes in order to be able to optimise our Internet presence and our offers.
a) Session cookies/Session cookies
We use so-called cookies with our Internet presence. Cookies are small text files or other storage technologies that are placed and stored on your end device by the Internet browser you use. Through these cookies, certain information about you, such as your browser or location data or your IP address, is processed to an individual extent. This processing makes our website more user-friendly, more effective and more secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping basket function.
b) Third-party cookies
Where applicable, cookies from partner companies with whom we cooperate for the purpose of advertising, analysis or the functionalities of our website are also used with our website. Please refer to the following information for details on this, in particular on the purposes and legal basis for processing such third-party cookies.
c) Removal option
You can prevent or restrict the installation of cookies by adjusting your Internet browser settings. You can also delete already stored cookies at any time. However, the steps and measures required for this depend on the Internet browser you are actually using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. With so-called Flash cookies, however, processing cannot be prevented by the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the Flash Player you are actually using.
If you have any questions, please also use the help function or documentation of your Flash Player or contact the manufacturer or user support. If you prevent or restrict the installation of cookies, however, this may mean that not all functions of our website can be used to their full extent.
Customer account / registration function
In order to be able to use this page, a customer account was created with us, which you have confirmed by e-mail using the previously sent activation link. We will collect and store the entered data (e.g. your name, your address or your e-mail address) exclusively for pre-contractual services, for the fulfilment of the contract or for the purpose of customer care (e.g. to provide you with an overview of your previous orders with us or to offer you the so-called notepad function). At the same time we will save the IP address and the date of your registration together with the time. Of course, this data will not be passed on to third parties. Within the scope of the further registration process, your consent to this processing will be obtained and reference will be made to this data protection declaration. The data collected by us in the process will be used exclusively for the provision of the customer account. Insofar as you consent to this processing, Art. 6 para. 1 lit. b) DSGVO is the legal basis for the processing. If the opening of the customer account also serves the purpose of pre-contractual measures or the fulfilment of the contract, the legal basis for this processing is also Art. 6 para. 1 lit. b) DSGVO. You may revoke the consent given to us to open and maintain the customer account at any time with effect for the future in accordance with Art. 7 para. 3 DSGVO. To do so, you only need to inform us of your revocation. The data collected in this respect will be deleted as soon as the processing is no longer necessary. However, we have to observe tax and commercial law retention periods.
Contact enquiries / Contact possibility
If you contact us via contact form or e-mail, the data you provide will be used to process your request. The provision of the data is necessary for processing and answering your enquiry – without the provision of this data, we cannot answer your enquiry or can only answer it to a limited extent. The legal basis for this processing is Art. 6 para. 1 lit. b) DSGVO. Your data will be deleted if your enquiry has been finally answered and the deletion is not opposed by any legal storage obligations, as for example in the case of a possible subsequent contract processing. You also have the possibility to contact us via our Zendesk chat system. Below you can see all the details of how your data is managed via this system: https://www.zendesk.com/company/customers-partners/cookie-policy/
In order to provide you with information necessary for an optimal process, you will receive various notifications via our newsletter on various topics. Please note that these messages are mandatory to provide you with information about deadlines, various changes and other information. You will receive these messages to the email address you provided during registration or on the sales contract.
In our internet presence we use Google Fonts to display external fonts. This is a service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter only referred to as “Google”. By being certified in accordance with the EU-US
https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active, Google guarantees that the data protection requirements of the EU are also complied with when processing data in the USA. To enable the display of certain fonts on our website, a connection to the Google server in the USA is established when our website is called up. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the optimisation and economic operation of our internet presence. Through the connection to Google established when you call up our website, Google can determine from which website your enquiry has been sent and to which IP address the representation of the font is to be transmitted. Google offers further information at https://adssettings.google.com/authenticated https://policies.google.com/privacy, in particular regarding the possibilities of preventing the use of data.
In our internet presence we use Google reCAPTCHA to check and avoid interactions on our website through automated access, e.g. through so-called bots. This is a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter only “Google”. Through certification in accordance with the EU-US Privacy Shield https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active, Google guarantees that the data protection requirements of the EU are also complied with when processing data in the USA. Through this service, Google can determine from which website a request is sent and from which IP address you are using the so-called reCAPTCHA input box. In addition to your IP address, Google may also collect other information that is necessary to offer and guarantee this service. The legal basis is Art. 6 para. 1 lit. f) DSGVO. Our legitimate interest lies in the security of our Internet presence and in the prevention of unwanted, automated access in the form of spam or similar. Google offers further information on the general handling of your user data at https://policies.google.com/privacy.
IV. Passing on of data
Data will only be passed on to third parties as soon as this is necessary to process inquiries via the platform. This includes all contact persons at manufacturers, suppliers, service providers and other third parties necessary for processing.
V. Sales mode/Interested function
In order to give you a first insight into the property, this website has the so-called sales mode or interested parties function. This allows you to access a version of the online configuration and collaboration platform adapted for interested parties without prior registration. Please note that all information about products, services and other contents on this site are without guarantee and can change until the actual purchase of the property and therefore do not form the basis of a contract. In addition, in the course of the introduction (tutorial) there is the possibility to enter important data and information, which are exclusively and anonymously (only the property number has to be entered) provided to the project companies for a smooth handling of the purchase and configuration process.